Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Downloads
- Commissioned Portraits
To complete your return, we require a receipt or proof of purchase, a printed copy of the original order must be enclosed with the returned item.
Please do not send your purchase back to the manufacturer, they must be returned to the address shown in the section below.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to: James Hurley, MYCI (Returns), 51 Coldhams Crescent, Huntingdon, Cambs PE291UE.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at queries@mycreativeimages.com for questions related to refunds and returns.